Learning from the Pandemic to Improve Healthcare

USC Viterbi School of Engineering, Keck School of Medicine of USC and USC Sol Price School of Public Policy hosted a summer 2021 seminar series focusing on how lessons from the pandemic can be harnessed to improve healthcare. The series was presented by David Belson, program director of USC's MS in Health Systems Management Engineering.

Find out more about the Healthcare Performance Improvement Program at USC.


Session 1: Understanding the Impact of the Pandemic

An overview of the pandemic and lessons learned. How the Pandemic Changed the Healthcare System, Understanding Pandemic Driven Demand for Optimizing Patient Flow and How A County Healthcare System Became Nimble & Smart

Moderated by Michael Cousineau, DrPH, Innovations at LAC+USC Medical Center, Brad Spellberg, MD: CMO, LAC+USC Medical Center, Randy Hall, PhD: Professor, USC Viterbi School of Engineering, Industrial and Systems Engineering, Director of the Center for Risk and Economic Analysis of Threats and Emergencies (CREATE); past VP of Research for USC Viterbi School of Engineering, Hal Yee, MD: Chief Medical officer, Los Angeles County Department of Health Services.

Session 2: Telemedicine and the Pandemic

Considering the impact and effectiveness of telemedicine during and after the pandemic for ambulatory, emergency, and mental health care.

Moderated by Rusha Modi, MD, MPH. Nilem Patel, MD: Adventist Health, Jennifer Boozer, MD: Keck School of Medicine of USC, Rashmi Mullur, MD: Chief of Telehealth, VA Greater Los Angeles, Anna Xiao, MD, Talene Keshishian, MD, and Tyler Wright, MD: Keck School of Medicine of USC, Department of Psychiatry.

Session 3: Performance Improvement and the Pandemic

Health systems faced tremendous challenges with improving quality and safety during the pandemic. The lessons learned and revised methods will serve as a resource for future healthcare operations.

Moderated by Barbara Turner, MD, MSEd, MA, MACP USC Keck School of Medicine of USC, Andy Lee, MD: LA County Department of Health Services, Mark Graban, MBA, MS: author and consultant, Steve Roey, MD: Sutter Health, Dennis Deas: Vice President, Sutter Improvement System/Clinical Leadership Team, Sutter Health.

Session 4: Supply Chain and the Pandemic

Supply chains and distribution systems were overwhelmed during the pandemic. New and better engineered systems developed for all types of healthcare providers will hopefully replace traditional practices.

David Belson, PhD. from USC Viterbi School of Engineering Daniel J. Epstein Department of Industrial and Systems Engineering, Motz Feinberg: VP Supply Chain, Cedars-Sinai Medical Center, Christopher Gopal, PhD: Consultant and Educator, Jeff Smith, MD, JD, MMM: EVP, Hospital Operations & COO, Cedars-Sinai Medical Center; CEO, Cedars-Sinai Marina del Rey.